Product Protection
- Pet-first daily design
- Easy-care routine
- Made for daily use
- Considered home fit
- Comfort-led handling
- Secure Shopify checkout
SUMMER10
Add protection
Shipping & delivery
Normal processing is estimated at 1–3 business days; ground transit is generally estimated at 3–7 business days after dispatch. These are estimates. Tracking is emailed after shipment. Free shipping applies to the lower 48 U.S. states; review the shipping policy for address restrictions.
Returns & support
Direct PawNovi.com purchases may be returned within 30 days of receipt, subject to the refund policy. Keep the item clean, complete and undamaged with its original packaging. Contact support before returning it. Customers pay non-quality return shipping; PawNovi bears quality-related return or exchange shipping. Refunds are issued to the original payment method within 3–5 business days after receipt and inspection.
Product questions
Need help deciding whether this product fits your pet and routine? Visit our answers hub or contact PawNovi before ordering.
Product Protection
Check the protection terms before you choose.
The details of a protection add-on matter as much as its price. Before adding it to an order, make sure you can identify the applicable terms, the product it applies to and the process for asking for help.
What does the selected option cover?
Review the option and any linked coverage terms. Do not assume that damage, wear, loss or every operating problem is included. If a term or document is missing, ask support@pawnovi.com for the applicable details before deciding.
Does it change the standard return policy?
Read protection terms and the store refund policy separately. A product-return window is different from a period of coverage. Ask support how a particular order and selected add-on are handled rather than treating one as a substitute for the other.
What should you keep with the order?
Keep the order confirmation, selected protection option and the terms supplied for that purchase. When asking about an issue, include the order number, covered product and a clear description. Support can help locate the relevant information without you sending full payment details.
Questions to answer before adding protection
- Which product and order does the option apply to?
- Where are the applicable terms and exclusions?
- Who reviews a request and what evidence is required?
- How does the coverage differ from the standard return policy?