From our door to their favorite corner.
Clear delivery expectations, useful tracking guidance and help when a parcel does not arrive as planned.
What happens after checkout.
Order confirmed
Review the confirmation email carefully, especially the delivery address and unit number.
Prepared for dispatch
Orders are normally processed within 1–3 business days. Friday-to-Sunday orders may ship the following week.
Tracking activated
We email a tracking number after dispatch. Carrier tracking may take up to 24 hours to show movement.
Delivered
Ground delivery is generally estimated at 3–7 business days, subject to location, weather and carrier conditions.
Address changes
Contact us before dispatch. Once a parcel is in transit, the shipping address cannot be changed by PawNovi.
Where we cannot deliver
We do not currently ship to PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii or Puerto Rico under the free-shipping policy.
Damage in transit
Take photos or video of the parcel and product, then email support@pawnovi.com promptly with your order number.
Tracking help
If tracking does not update after 24 hours, contact support. Tracking history is generally active for 60 days.
Need every policy detail?
Read the current Shopify shipping policy or send our team your order number.
Give the carrier a clear path to your door.
Confirm the street number, apartment or unit, access code and a safe delivery location before dispatch. Small address details prevent the longest delays.
Correct an address before dispatch →