CONTACT PAWNOVI
Tell us what you and your pet need.
Order help, product questions or a detail you cannot find—we will point you toward the clearest next step.
HOW TO REACH USEmailsupport@pawnovi.com Shipping question?Read delivery guidance Return question?Review the return steps
Support starts with the right details.
For order help, include your order number and the email used at checkout. For a product issue, add clear photos or a short video when possible.
A useful reply, not a generic ticket.
We locate the order
Your order number and checkout email help us review status, address and tracking.
We review the evidence
Clear photos or a short video help us understand fit, damage or an operating issue.
We give one clear path
You receive troubleshooting, delivery guidance or return instructions based on the case.
Support replies are sent to the email entered in the form. Check spam or promotions if you are waiting for a response.