A clearer path when something is not right.
Understand the 30-day return window, what to prepare and how our support team handles damaged or incorrect orders.
Start with support, not a shipping label.
Email support@pawnovi.com with the order number, reason for return, and clear photos or video of the product and intact packaging. If approved, we will provide the return address or label and packing instructions.
Do not send an item back without authorization; unauthorized returns may not be eligible for a refund.
Email support@pawnovi.com →Four steps, kept clear.
Contact us
Send your order number, reason and supporting images.
Receive instructions
Wait for approval, return address or shipping label.
Pack every part
Use the original packaging and include cords, parts and manuals.
Inspection + refund
Approved refunds are issued to the original payment method within 3–5 business days after inspection.
Purchased from PawNovi.com, within 30 days, complete, clean and undamaged.
Quality-related returns are handled according to the official policy, including eligible return shipping support.
Missing parts, altered labels, damage from misuse, unapproved returns or certain special-order items.
Purchases from another retailer must be handled by that retailer.
The official refund policy always applies.
This page is a readable summary. Use the policy page for the complete current terms.
Five things that make support faster.
If the item arrived damaged or incorrect, photograph the shipping carton, label, protective packaging and product before discarding anything.